All sales are final once you have downloaded the products (i.e. ebooks or articles, etc) ordered. We will however work with you to help resolve any technical difficulties you may experience regarding download of your order. This is limited to issues related to downloading and unarchiving (decompressing or "unZIPing") the downloaded materials.

If you are dissatisfied with your purchase we will at our discretion offer an equivalent replacement product to your order, of equal value.

This is subject to your rights under The Consumer Protection (Distance Selling) Regulations 2000.

Bokula Ltd, registered in England no. 07123383; registered office: 789 Finchley Road, London NW11 7TJ, United Kingdom.